About us

Regulated by the Bank of Tanzania, Tanzania Commercial Bank, formerly TPB Bank Plc, is a licensed commercial bank. The bank's origins can be found in the Tanganyika Post Office Savings Bank, which was founded under British colonial control in 1925 and started running in 1927. Originally part of the postal system, it sought to offer the public fundamental financial services. 

The Tanzania Postal Bank Act No. 11 of 1991 changed the bank into a separate organization apart from the Tanzania Posts and Telecommunications Corporation following Tanzania's move from Ujamaa to a liberal economic framework. This let the bank start making money for the government and widen its services. 

The bank management said in 2015 that they intended to list the bank on the Dar es Salaam Stock Exchange to generate funds for automation and growth. Though the IPO never happened, the bank was formally renamed TPB Bank Plc on January 19, 2017. 

Due to their underperformance, the Bank of Tanzania combined Twiga Bancorp and Tanzania Women's Bank into TPB Bank in 2018. TPB was later combined into TIB Commercial Bank Limited in June 2020. These consolidations increased the asset base of the bank to more than 1 trillion Tanzanian Shillings. 

The bank changed its name to Tanzania Commercial Bank in June 2021 to more accurately represent its national position. The bank's total assets as of December 2023 were TSh 1.47 trillion, around US$570.36 million.

With a vision "to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services," Tanzania Commercial Bank is a bank that offers our clients competitive financial services and values for our stakeholders by means of creative products. Tanzania Commercial Bank is dedicated to achieving, retaining, and developing the highly competent and qualified staff for Tanzania Commercial Bank benefit and the Nation at large as part of organizational development and management of its human resource in an efficient manner.

Job vacancy – 1 position

JOB TITLE: Merchant Business Relationship Officer -I

• Unit: Digital & Innovation

• Section: Merchant Section

• Reports to: Principal Relationship Officer-Merchant & Channel Distribution

• Location: Head Office-Dar es Salaam

Position objective

Working directly with the TCB Branch network to drive sales and guarantee high levels of merchant satisfaction, the Merchant Business Relationship Officer is in charge of driving initiatives for new merchant recruitment and retention, Merchant Business profitability and sustaining good relationships with merchants..

Relationship channel distribution

Key responsibilities

1. Sell merchant solutions coordinating with Branches and head office departments to assist the recruitment process, hence driving the merchant business. 
   Regular merchant site visits to guarantee operational guideline compliance and guarantee merchant visit report submissions for approval help you to manage customer interactions. 
   Oversee and control the performance of the merchant portfolio and apply strategies to guarantee its qualitative and quantitative quality is preserved. 
   Manage current business relationships inside the portfolio to protect client retention in accordance with business requirements. 
   Send Branches and management weekly, monthly sales reports and pipelines on new purchases. 
   Guarantee merchants payments depending on service level agreement. 
   Conduct merchant training and orientations to guarantee that merchants are equip with appropriate product and operational knowledge for seamless functioning of the firm. 
   Plan merchant seminars to guarantee that merchants are spread with best practice knowledge. 
   Report on stock on hand and endeavor to refill timely on agreed TAT; provide branches with marketing/branding materials and consumables such receipt rolls. 
   Guarantee appropriate custodianship and upkeep of trade records. 
   According to the customer service standards and approved SLAs, manage and answer consumer inquiries and merchant transaction conflicts. Keep a record of all reported problems to be examined during weekly acquisition sessions and meetings. 
   Seek chances to expand card business by means of identifying and involving potential partners and participating in innovative projects for corporate expansion.

Qualifications, skills & experience

• Education: Bachelor’s degree in Business, Marketing, Finance, or a related discipline. 
  Experience: 3+ years in merchant acquiring, sales, or a related profession inside the financial services or telecommunications industry. 
  Commercial thinking helps to enhance business and sales abilities. 
  Outstanding interpersonal and communication abilities. 
  Demonstrated capacity to create and sustain close connections with clients and partners. 
  Thorough understanding of the merchant services sector, including rules, trends and best practices. 
  Good analytical and problem-solving skills. 
  Experience in inspiring and leading sales teams. 
  Ability to juggle several projects at once and strong project management techniques.

Personal attributes and behavioural competencies

• Capacity to show Tanzania Commercial Bank fundamental values: Customer Focus, integrity, Innovation, Teamwork and Excellence. 
  Ability to fulfill deadlines and give work top priority. 
  Under pressure, the capacity to perform swiftly, accurately, and consistently. 
  A systematic and well-organized attitude to work. 
  Mature and capable of operating in a private setting. 
  Exhibits good humor, common sense, and great judgment. 
  Good people management abilities and strong leadership. 
  Strong abilities in SME portfolio management. 
  Give Task Top Priority. 
  Team Player.  
  Demonstrated leadership abilities (Must have operational and/or credit management expertise). 
  Very strong business sense and capacity to expand company. 
  Capacity to foster good ties with all parties. 
  Self-motivation and a goal-oriented attitude. 
  Strong analytical abilities with great attention to detail, efficient communication and persuasion techniques.

Application details

The role will draw enticing wage offers and perks. Those wishing to apply may send their CV using the URL below: https://www.tcbbank.co.tz/careers. Other means of application will not be taken into account. Applicants must complete their application letter, employment experience, academic credentials, and personal information. During the interview for administrative purposes and authentic verification, further credentials will be submitted. 

Tanzania Commercial Bank is quite dedicated to environmental, health and safety management. Applications submitted late will not be taken into account. Short listed applicants could be subjected to any of the following: a security clearance; a competency assessment and physical capacity evaluation.

Deadline of the Application: 30th April, 2025.

How to Apply:

This is Full-time Job, To submit your application, please follow the link provided below.

CLICK HERE TO APPLY